Frequently asked questions
do your baked goods contain nuts?
Some regular and season flavors do contain nuts. Please be aware that the kitchen where your cake is baked and decorated is NOT a peanut, tree-nut, soy, wheat, or dairy-free kitchen. Feel free to ask about any other allergy concerns.
DO YOU MAKE SHEET CAKES?
I offer small sheet cakes to serve around 8-12 people. I may add bigger sheets cakes in the future.
DO YOU MAKE FONDANT CAKES?
My cakes are covered in buttercream frosting. Unfortunately I do not cover any cakes in fondant.
DO YOU OFFER GLUTEN FREE, DAIRY FREE OR VEGAN OPTIONS?
Sorry, I do not offer gluten free, dairy free or vegan cakes at this time, maybe in the future!
HOW FAR IN ADVANCE SHOULD I ORDER MY CAKE OR SWEETS?
As soon as possible. It is never too early to book, even if you are not sure of your theme yet. I typically require a 2 week notice but I will always try my best to accommodate last minute requests! (A rush fee may be applied to a last minute order)
When is payment due?
Full payment is required when you order to hold your date and secure your spot. If you respond late and want to pay days after our last email I may have already booked the spot that was originally meant for you.
What happens if i need to cancel?
The planning of your custom cake begins immediately from emails to designing to buying ingredients, cake toppers etc. Therefore full payment is required at the time of order. If you need to cancel, please notify me 10 days or more prior to your event date for a 100% refund minus what was spent on special ingredients, cake toppers etc.
do you deliver?
Yes! A fee will be applied depending on location.
I’M PICKING UP MY CAKE AND WANT TO BE SURE IT ARRIVES SAFELY TO MY DESTINATION
I want your cake to make it to your destination in perfect condition. There are a few things you can do to keep your cake safe as you transport:
-The safest place for your cake is on the floor of the backseat area of your vehicle. This is an even, flat space with minimal room for the cake box to slide around. Avoid putting your cake in your trunk, on a seat or on someone’s lap.
-Make sure to have the air conditioning on in the summer and the heat off in the winter to keep your car and cake nice and cool. Buttercream is made out of butter, which can soften up as it gets warm. Buttercream that is too warm from being in a hot car can slip and slide from bumps, potholes, quick stops and sharp turns.
-Drive carefully as your cake is special cargo. Take turns slower than you usually would and avoid bumps and potholes as much as possible.
-If you are transporting your cake to a destination that is further than 30-45 minutes away, please let me know so I can take special care to have your cake nice and chilled when you pick it up.
*PLEASE NOTE: Once the cake leaves for pick up, I am not responsible for what happens on your transportation journey.
How should i Store my cake?
Your cake and baked goods should be stored on a flat surface in the fridge as soon as you get home. Be mindful of strong smells (onions, garlic etc) as they can seep into your cake. Before serving your cake to your guests you want to make sure your cake is brought back to room temperature. In the winter you should take your cake out about 2.5-3 hours before and in the summer you should take it out about 30 mins to 1 hour before. Do not leave your cakes in the heat where they can melt! It all depends on the weather on how fast your cake will defrost so try to make your best judgement.
How should i store my cake after it’s cut?
Air is your worst enemy when it comes to a cut cake so cover the exposed cake with plastic wrap. You can also cute slices, wrap them or put them in a tupperware and store them in the freezer. They defrost perfectly and you can enjoy cake for a couple weeks. To defrost from the freezer, put a slice in the fridge the night before and by the morning it will be ready to eat.
